Where is The Stems Flowers located in Nairobi?

We are at Delta Hotel, University Way, Nairobi CBD — open Monday to Saturday 8AM to 8PM. We deliver across all Nairobi neighbourhoods.

Do you offer same-day flower delivery in Nairobi?

Yes. Order by 4PM for same-day delivery across Nairobi including Westlands, Karen, Kilimani, Lavington, South B and Runda.

How can I pay for flowers at The Stems?

Pay with M-Pesa (Till 4202044, Paybill 880100), card or cash at our Delta Hotel, University Way shop.

What gift hampers do you deliver in Nairobi?

Luxury hampers with flowers, wine, Ferrero Rocher chocolates and teddy bears — ideal for birthdays, anniversaries and corporate gifting.

Privacy Policy

This policy explains how The Stems Flowers handles personal data when you use our website, place an order or contact us.

1. What we collect

Your name, phone number and email address when you order, subscribe or contact us
Recipient details you give us for delivery: name, phone number, address and gift message
Order details: items, amounts, delivery date and payment status
Messages you send through our chat, WhatsApp, email or contact form
Browsing data such as pages viewed, device type, approximate location and referring website

2. How we use it

To prepare and deliver your order and to contact you or the recipient about it
To confirm payments and send order updates
To answer your questions and handle complaints or refund requests
To send offers, only if you subscribed; you can unsubscribe at any time
To understand how our website is used, improve it and measure our advertising

3. Who we share it with

We do not sell your personal data. We share it only as needed with:

Our delivery riders, who receive what they need to complete the delivery
Payment providers, including Pesapal and M-Pesa, who process your payment
Email and chat providers, including Resend and Tawk.to, and WhatsApp when you message us there
Google Analytics and Meta (Facebook Pixel), who help us measure site use and advertising
Authorities, where the law requires it

4. Cookies and similar tools

We use cookies and browser storage to keep your cart and currency choice, and to run analytics and advertising measurement. You can block or delete cookies in your browser settings, though parts of the site such as the cart may stop working properly.

5. How long we keep it

We keep order records for as long as we need them to serve you and to meet tax, accounting and legal requirements. We keep other data only as long as it is useful for the purpose it was collected for.

6. Your rights

Under Kenya's Data Protection Act, 2019, you can ask to see the personal data we hold about you, correct it, ask us to delete it, or object to its use, including for marketing. You may also complain to the Office of the Data Protection Commissioner.

7. Sending a gift to someone else

When you order for another person, you give us their details so we can deliver the gift. Please only share details you are entitled to share.

8. Changes and contact

We may update this policy, and the latest version will always be on this page. For any privacy question, email thestemsflowers.ke@gmail.com, call +254725707143 or visit us at Delta Hotel Building, University Way, Nairobi CBD. See also our terms and refund policy.